We welcome any comments and suggestions which will help us to improve our service. For bookings or general enquiries please call us on 0333 241 4000 (020 7942 4000).
How we handle your feedback
Your feedback is very important to us and helps us to improve our services and experiences for all our visitors.
The Visitor Service team manages the feedback process and will pass your comments on to the party responsible for your specific area of interest or enquiry. You will receive a reply from them within ten working days of receipt of your feedback.
If for any reason it is not possible to reply within that timeframe we will keep you informed. If you are unhappy with the way your feedback has been handled, please contact the Head of Operations who is accountable for the feedback system.